Refund policy
At Natural Vybz Skincare, every product is carefully crafted, inspected, and packaged with care.
Due to the personal and hygienic nature of our skincare and body care products, we are unable to accept returns or exchanges for change of mind once an order has been delivered.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can review the issue and assist you.
Please email info@naturalvybzskincare.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the product and, where applicable, the packaging it arrived in
Once your request has been reviewed, we will let you know the appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, or refund.
Please do not discard damaged or incorrect items until we have completed our review, as additional photos or information may be required.
Opened or Used Products
For health, safety, and hygiene reasons, we cannot accept returns or exchanges on products that have been opened or used, except where the product is confirmed to be defective or otherwise required by applicable consumer protection laws.
Skin Sensitivities & Allergic Reactions
Individual skin types and sensitivities vary. We recommend reviewing the full ingredient list before purchasing or using any Natural Vybz Skincare product.
If you experience irritation or an allergic reaction, discontinue use immediately.
Natural Vybz Skincare cannot guarantee that a product will be suitable for every individual and is not responsible for reactions resulting from known allergies or sensitivities to ingredients that are clearly disclosed on the product or product listing.
If you have questions about a specific ingredient or product before purchasing, please contact us at info@naturalvybzskincare.com. We are happy to help you review our product information so you can make an informed choice.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Skincare and body care products
- Opened or used products
- Gift cards
- Final-sale items, where clearly identified as final sale at the time of purchase
Promotional or discounted products are not automatically considered final sale unless they are specifically identified as such.
Order Issues
Please inspect your order as soon as it arrives and contact us within 48 hours of delivery if there is an issue.
Requests submitted outside this timeframe will be reviewed on a case-by-case basis and may not be eligible for replacement or refund.
For questions regarding your order or this policy, please contact: