Shipping policy
Thank you for shopping with Natural Vybz Skincare. Each order is carefully prepared and packaged with care before making its way to you.
Order Processing
Please allow 3–5 business days for your order to be processed before shipment. Processing times do not include weekends or statutory holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information at the email address provided during checkout.
Please note that shipping speed and processing time are separate. Selecting Express Shipping does not shorten our 3–5 business day processing period. Express Shipping applies to the delivery time after your order has been prepared and handed over to the carrier.
During sales, promotions, product launches, holidays, or periods of high order volume, processing times may occasionally be longer. If there is a significant delay with your order, we will do our best to keep you informed.
Shipping Within Canada
We offer Standard and Express Shipping within Canada.
Standard Shipping
Estimated delivery: approximately 2–8 business days after shipment, depending on your location.
Express Shipping
Estimated delivery: approximately 1–3 business days after shipment for many Canadian destinations.
Remote and rural locations may require additional delivery time.
Shipping rates and available services are displayed at checkout based on your delivery address and order.
Please remember that these delivery estimates begin after the 3–5 business day processing period.
Shipping to the United States
We offer Standard and Express Shipping to the United States.
Standard Shipping
Estimated delivery: approximately 4–8 business days after shipment.
Express Shipping
Estimated delivery: approximately 2–4 business days after shipment.
International orders may occasionally experience delays while being processed by customs or the destination country's postal system. These delays are outside of Natural Vybz Skincare's control.
Available shipping options and rates will be displayed at checkout.
Shipping to the United Kingdom
We offer Standard and Express Shipping to the United Kingdom.
Standard Shipping
Estimated delivery: approximately 6–12 business days after shipment.
Express Shipping
Estimated delivery: approximately 4–7 business days after shipment.
Delivery estimates do not include potential customs processing delays.
Available shipping options and rates will be displayed at checkout based on your order and destination.
Customs, Duties & Taxes
Orders shipped outside of Canada may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in your Natural Vybz Skincare order total and are the responsibility of the customer.
Natural Vybz Skincare does not control customs charges or processing times and cannot predict the amount that may be charged.
Customers are responsible for providing any information required by local customs authorities to complete delivery.
Local Pick-Up — GTA
Local pick-up is available for eligible customers within the Greater Toronto Area.
Select Local Pick-Up at checkout if the option is available for your order.
Once your order is ready, you will receive an email with pick-up instructions.
Please wait until you have received your ready for pick-up confirmation before arriving to collect your order.
Tracking Your Order
Tracking information will be emailed to you once your order has shipped.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation, as carriers may require additional time to scan packages into their system.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control.
Estimated delivery dates are provided as a guide and are not guaranteed. Delays may occur due to weather, customs processing, carrier disruptions, high shipping volumes, holidays, or other circumstances outside of Natural Vybz Skincare's control.
If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at info@naturalvybzskincare.com so we can assist you.
Incorrect Shipping Addresses
Customers are responsible for ensuring that their shipping address is complete and accurate before submitting an order.
If you notice an error in your shipping address, please contact us as soon as possible at info@naturalvybzskincare.com.
We will do our best to update the address if your order has not yet shipped; however, we cannot guarantee that changes can be made once processing has begun.
Natural Vybz Skincare is not responsible for packages delivered to an incorrect address provided by the customer.
Returned or Undeliverable Packages
If a package is returned to Natural Vybz Skincare because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue outside of our control, the customer may be responsible for any additional shipping costs required to resend the order.
Original shipping charges are non-refundable.
Free Shipping Promotions
Free shipping promotions are subject to the terms stated at the time of the promotion, including any applicable minimum purchase requirements or geographic restrictions.
Unless otherwise stated, free shipping promotions apply to Standard Shipping only.
Questions
If you have any questions regarding your order or shipping, please contact us at:
We truly appreciate your support and thank you for choosing Natural Vybz Skincare.